Delivery area

We ship worldwide to all countries.

Shipping costs

We ship worldwide free of charge to all countries.

Shipping time

The shipping time depends largely on the place of delivery. The following table shows the exact delivery times and rates for different regions.

Package status

With the shipment notification you will receive the tracking number for your package. Via the DHL portal you can check the current status of your delivery at any time.

Return shipping

William Walker offers free shipping to all its customers. Return shipping for exchanges or returns is not covered by William Walker. In the event of an exchange, reshipment to the customer will again be covered by William Walker. If a return shipment is necessary due to an error on our end, William Walker will bear the shipping costs.

Each leather is and ages quite individually, because leather is a natural product. Fine deviations in terms of color and texture is quite normal. This unique behavior underlines the natural origin of leather.

Even though leather products age individually over time and tell their own story, proper care is absolutely recommended for the longest possible life expectancy.

For the cleaning of the leather a cloth moistened with water in combination with proper rubbing is sufficient. Afterwards, a dry cloth should be used to absorb any remaining moisture. For cleaning the inside of the treat bag, proper tapping and occasional cleaning with a damp cloth is sufficient.

ImportantThe treat bag should not be treated with harsh detergents, nor exposed to intensive contact with water, such as bathing or swimming. For optimal protection against water stains and dirt, we recommend treatment with our impregnation spray Protect.