If you do not already know the neck circumference of your dog from previous collars, measure again before ordering. What you need is your dog and a measuring tape. As an alternative to the tape measure, you can also take a string and measure the circumference with a ruler or inch rule. While your four-legged friend stands during the measurement, you measure with the tape now exactly where the collar otherwise lies, so quite centrally on the neck. Make sure that it fits tightly, but that exactly one finger fits between the neck and the measuring tape. The determined value now corresponds to a respective size model in our table. Now just select the model, order, enjoy the anticipation, unpack, rejoice again, put on, take a picture, rejoice again and then nothing like together out into the air.

Especially for our suede collection, we have developed a corresponding care series. With the impregnation spray Protect you can optimally protect our suede collars/leashes from moisture, humidity and dirt. You can find the concrete application steps on the product page.

If your collar or leash has become really dirty, so that the dirt can not be removed with a simple brush, you can use our specially developed leather detergent Clean. The specific application steps can be found on the product page.

Paracord has the advantage that it does not rot when wet and also dries quickly. Therefore, the answer is, yes, you can wash the collar/leash, but please follow these instructions:

- For best results, we recommend you soak the collar/leash for 2 hours in warm water with gentle detergent (for example, wool detergent).

- Then wash at 30°C on the "easy care" setting.

- Please note that frequent washing accelerates the aging process and leads to a decreasing color intensity

An additional help against dirt and to maintain the color intensity, offers our impregnation spray Protect.

You can easily add your desired items to the shopping cart. Click the button "ADD TO BASKET" on the product page. You can then either "continue shopping" or click directly "Add to cart". In the shopping cart you will find an overview of the products you have selected for your purchase so far, including the total amount of your possible order. If you want to place the order, click on "Checkout".

At William Walker you can order around the clock in our online store. However, if you need additional advice when ordering, you can also contact us by phone and we will process the order together by phone. For telephone support please contact us from Monday to Friday between 9:00 and 18:00 under:

+49 (0)40 870 77 131

Yes, you have the option of having your order shipped as an express shipment. The costs for expedited shipping depend on your country, you can find an overview here.

After you have successfully paid for your order, you will immediately receive your order confirmation with the summary of your order. After 12 hours at the latest you will also receive a shipping confirmation, on Sundays and holidays this does not apply and takes longer. If you have any questions about shipping, please send an email to hallo@williamwalker.de with your order number and we will get back to you as soon as possible.

If you have already received our confirmation email, the order cannot be changed. If you notice that you have made a mistake in the order, please contact us by e-mail at hallo@williamwalker.de with the appropriate subject and your invoice number.

At William Walker we always try to have all products in stock in the store. Of course, there are always moments when our products are sold out and are not available for a few weeks. This is annoying at the moment, but it happens for good reasons. So it can not be avoided with a production based on demand in Germany and Europe, which is characterized by handwork and sustainability. In case we do not have your desired product in stock at the moment, you can pre-order a currently sold out product by clicking on the button "Pre-order now". This way you can be sure that you will receive your desired product as soon as we have it back in stock. If you need a concrete time estimate, please send us an email to hallo@williamwalker.de.

Yes you can, more info can be found here.

We ship worldwide to all countries.

If you have already received our confirmation email, the order cannot be changed. If you notice that you have made a mistake in the order, please contact us by e-mail at hallo@williamwalker.de with the appropriate subject and your invoice number.

Shipping is free from an order value of 49€ in Germany, Austria and Switzerland and from 99€ in all countries. For orders below these thresholds, we charge a share of the shipping costs. The exact values can be found in this overview.

 

The shipping time depends largely on the shipping method and the delivery area. For standard shipping in Germany 2-3 business days from order date, for Europe 3-5 business days and for non-European deliveries 8-20 business days. If you decide to use expedited shipping, the delivery time will be reduced to 2-3 days up to next-day delivery, depending on the destination country. Basically, you will always receive a shipping confirmation when your order is on its way to you.

With the shipping notification you will receive the tracking number for your package. Via the Parcels App Page you can check the current status of your delivery at any time.

If you need a separate invoice for your order, you can request it from us at any time. Just send us an emailanhallo@williamwalker.deunterwith your invoice number.

1. Please include the following information with your return: Name, order number and product name(s). Feel free to use the enclosed return form for this information 

2. Please return all items in their original packaging. Make sure the packaging is adequate so that the products arrive intact.

3. The package can be returned with a shipping service provider of your choice. We recommend shipping as an insured package with tracking number. Please send the package to the following address:

lasting brands GmbH

- Retoure William Walker - 

Stresemannstraße 375 Haus 11

22761 Hamburg

4. After receiving the package, it will be automatically processed in full within a few days. If there are any unanswered questions during the inspection, we will get in touch with you.

You have the right to cancel the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must inform us (lasting brands GmbH, Flottbektal 4. 22605 Hamburg, Germany, hallo@williamwalker.de, phone: 017657656011) by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form, which is not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you revoke this contract, we will reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to lasting brands GmbH (Stresemannstraße 375, Haus 9, 22761 Hamburg, Germany) without undue delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the end of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to your handling the goods in a way that is not necessary for the inspection of the condition, properties and functioning of the goods.

A pre-order is an order for one or more products that are currently not in stock. You can recognise a pre-order by the fact that the shopping cart button contains the inscription "PRE-ORDER NOW" and a small information box appears with the following text, for example: "This variant is currently sold out. Replenishment is already in production. It will be shipped in a few weeks." With such a pre-order, you can secure your desired product from the upcoming restock. A pre-order is automatically shipped upon receipt of the restock within 24 hours.

William Walker produces timeless designs that endure regardless of current fashion trends. As we do not produce mass-produced goods or overstock, we purchase material quantities according to actual demand. Unfortunately, it happens from time to time that certain products are sold out for various reasons. With the possibility of bindingly pre-ordering a product, you can be sure that you will get your desired product in the next production batch. In addition, it helps us enormously in production planning to buy the right quantities of materials and to produce more in line with demand.

As soon as we receive your pre-ordered goods, they will be sent to you immediately on the same day. In very close coordination with our production partners, we try to determine the expected delivery date as precisely as possible - however, unforeseen deviations in planning are unfortunately part of everyday life and cannot be avoided. If the predicted delivery date has passed and you have not yet received a shipping confirmation, you can still be sure that your order has not been forgotten and will be sent to you as quickly as possible. Of course, you are always welcome to inquire about the current status of your order by sending an email to hallo@williamwalker.de. We will then be able to provide you with information on the current status of your order as quickly as possible by quoting your order number.