FAQ – William Walker

If you do not already know the neck measurement of your dog, please check before ordering. What you need is your dog and a measuring tape. As an alternative to the tape measure you can also use a string, the removed circumference of which you then measure with a ruler or folding rule. While your four-legged friend is standing during the measurement, you measure with the tape exactly where the collar usually lies, right in the middle of the neck. Make sure that it fits tightly, but that exactly one finger fits between neck and tape measure. The determined value now corresponds to a respective size model in our example Table. Now select the model, order, enjoy the excitement, unpack, enjoy again, put it on and take a picture.

For our suede collection we have developed a special care series. With the impregnation spray Protect you can protect our suede collars / leashes perfectly from moisture, humidity and dirt. The specific application steps can be found on the product page.

If your collar or leash has become really dirty, so that the dirt can not be removed with just brushing, you can use our specially developed Leather Wash Clean. You can find the specific application steps on the product page.

Paracord offers the advantage that it does not rot when it is wet and also dries quickly. So the answer is, yes, you can wash the collar, but please note the following instructions:

- For best results, we recommend soaking the collar/leash in warm water with a mild detergent (e.g. wool detergent) for 2-3 hours.

- Afterwards wash at 30 degrees in the "easy care" setting

-Please note that frequent washing can speed up the aging process and lead to a loss of color intensity

Hier geht es zu den Vorher-Nachher Fotos

Paracord is a thin, lightweight kernmantel rope made of nylon. The sheathing consists of a high number of tightly interwoven strands, resulting in a smooth and even surface. Paracord was originally used as a parachute line in parachutes during the Second World War. Despite its thin diameter, it stands out for its enormous tear resistance and durability. In the meantime Paracord is obviously also used outside the military, such as in our dog leashes and collars. While there are different types of Paracord, which vary in thickness and breaking load, we always adapt the material to the requirements of the dogs size. No matter how big or small the collar, all our collars are made of 100% nylon, which gives the best possible results.

You can easily add your favorite items to the shopping cart. Click on the product page the button "ADD TO CART". You can then either "continue shopping" or click directly "Go to Cart". In the shopping cart you will find an overview of the products you have selected for your purchase so far, including the total amount of your possible order. If you want to place the order, click on "Checkout".

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After you have successfully paid your order, you will immediately receive your order confirmation with the summary of your order. After 12 hours at the latest you will also receive a shipping confirmation, on Sundays and holidays this does not apply and takes longer. If you have any questions about shipping, please send an email to hallo@williamwalker.de with your order number and we will get back to you as soon as possible.

At William Walker we always try to have all products from the store also in stock. Of course, there are always moments when our products are sold out and are not available for a few weeks. This is annoying at the moment, but it happens for good reasons. So it can not be avoided with a production based on demand in Germany and Europe, which is based on handwork and sustainability. In case we don't have your desired product in stock, you can pre-order a currently sold out product by clicking the button "Pre-order now". This way you can be sure that you will receive your desired product as soon as we have it back in stock. If you need a specific time estimate, feel free to email us at hallo@williamwalker.de

After you have added your desired products to the shopping cart, click on "Checkout" in the checkout process and here you have the option to enter your voucher code in the "Discount" field. If your voucher value differs from the amount of your desired product, you can simply pay the difference or use the remaining value for future purchases.

You have received your package and found that your order is incomplete/incorrect? As a first step, please check if the missing items are listed in the shipping confirmation. If you do not find any reference to the missing product in the shipping confirmation, please check if it is included in the order confirmation. We may have split your order into multiple packages. If this shows that a product is indeed missing/the wrong product is included, please contact us by email to hallo@williamwalker.de, quoting your invoice number.

When ordering an error has occurred - the collar does not fit perfectly, for example, and your dog needs a different size. Please contact us by e-mail at hallo@williamwalker.de with the appropriate subject, indicating the invoice number and a brief description of the problem. You will then receive a timely response, in which the further procedure will be coordinated with you.

Please note that with an exchange of goods the goods must be new and not used

You have the right to cancel the contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

To exercise your right of withdrawal, you must inform us (Ideenspeicher GmbH, Flottbektal 4. 22605 Hamburg, Germany, hallo@williamwalker.de, Phone: 017657656011) by means of a clear statement (eg a letter sent by mail, fax or e-mail) about your decision to revoke this contract. You can use the attached model withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

If you revoke this contract, we must reimburse you all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to Ideenspeicher GmbH (Stresemannstraße 375, Haus 9, 22761 Hamburg, Germany) without undue delay and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiration of the period of fourteen days. You shall bear the direct costs of returning the goods. You must pay for any loss in value of the goods only if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.

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