Welcome to our William Walker Care Program!
We are very pleased to welcome you as an official William Walker Partner! To make our partnership as rewarding as possible for you, we have compiled a brief overview with best practices here.
- In a few days your individualized flyers will arrive. On each of these flyers is your personal discount code, which you can easily distribute to your customers with this advertising material.
- Don't be afraid to give every customer a flyer to take with them! If your flyer supplies run out, we will be happy to send you new promo material.
- Attached to this email is a document created for you that lists all of our product categories as well as their history and main features. Here you will find a suitable answer for any question a customer might ask about one of our products!
- All our products are very high quality workmanship and are made of the best raw materials. We produce without exception in Europe and a large part of our products are manufactured directly in Germany. So you do not need to mince words when you talk to your customers about our products.
- Be upfront with your customers! Talk openly about how your business benefits from every purchase you make from us. Of course your customers are well disposed towards you and especially in times like these, many of your customers will be happy to buy from you.
If you still have any questions about us or our partner program, you can reach us at any time at:
Tel.: 040 870 77 131
Mail: hallo@williamwalker.de
Supporting a young start-up
Are you interested in products that enrich life with your four-legged friend and want to support a young start-up? You've come to the right place, because we are a family business from Hamburg founded in 2018.
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Frequently asked questions
Which countries does William Walker ship to?
We ship worldwide to all countries. Detailed information about shipping conditions can be found here.
What does shipping cost?
We offer free worldwide shipping for orders over €149. Shipping costs for orders below €149 vary depending on the shipping country and chosen shipping method. You can find an overview of shipping costs and delivery times here.
What are the rules for exchanges and returns?
To let you personally experience the quality of our products, we offer a 14-day return policy. For a hassle-free and smooth return process, we have a returns portal available for you. Here, you can obtain a prepaid return label for a fee. Alternatively, returns can also be made with a shipping service of your choice. If you wish to exchange a product, simply reorder the new item and return the other product via the returns portal.
