Care Instructions
Every leather is unique because leather is a natural product. Fine deviations in terms of color and texture are quite normal. This unique behavior underlines the natural origin of leather. Even if leather products age individually over time and tell their own story, the right care is absolutely recommended for the longest possible life expectancy.
A cloth dampened with water in combination with gentle rubbing is sufficient to clean the nappa leather. The remaining moisture should then be absorbed with a dry cloth. A suede brush can be used to clean the suede. The suede must not be greased.
Important: Neither the collar nor the leash should be treated with hard cleaning agents, nor intensive direct contact with water, e.g. exposed by bathing or swimming. Intense contact with water, especially with salt water, can cause discoloration.
Supporting a young start-up
Are you interested in products that enrich life with your four-legged friend and want to support a young start-up? You've come to the right place, because we are a family business from Hamburg founded in 2018.
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Frequently asked questions
Which countries does William Walker ship to?
We ship worldwide to all countries. Detailed information about shipping conditions can be found here.
What does shipping cost?
We offer free worldwide shipping for orders over €149. Shipping costs for orders below €149 vary depending on the shipping country and chosen shipping method. You can find an overview of shipping costs and delivery times here.
What are the rules for exchanges and returns?
To let you personally experience the quality of our products, we offer a 14-day return policy. For a hassle-free and smooth return process, we have a returns portal available for you. Here, you can obtain a prepaid return label for a fee. Alternatively, returns can also be made with a shipping service of your choice. If you wish to exchange a product, simply reorder the new item and return the other product via the returns portal.
